Mum’s condition and general health have improved greatly since coming to Beech Hall. The staff encourage her to be as independent as possible and support is given only after discussing it with her and gaining her consent. Her room is clean, cosy and inviting and she has many of her own photos and pictures on the walls and plenty of room for her belongings and bits and bobs from home. Our family are treated as friends when we visit and we are made very welcome. All the staff know Mum’s name and seem to be familiar with her likes and dislikes and her personality – that goes for cleaning, catering and support staff as well as care staff. The ethos of the home seems to be to get to know residents so that all are treated as individuals with kindness, genuine care, and understanding. There is a full daily programme of activities to stimulate and entertain. As a family, we agonised about the decision to place Mum into care but we couldn’t have found a better place for her.

On walking in the building you are immediately wrapped in a warm and welcoming atmosphere. The staff are caring and approachable and treat my mum with dignity and care. There are always activities taking place that Mum can take part in and relatives and visitors are always made welcome. It was a hard decision to place Mum into care but made easier by the care and warmth of the staff and the way the home is run.