This agency is the best I have used to assist my father, bar none. The lady that looks after my dad not only takes time but is understanding of his every need, is respectful and very kind. My father adores her, as do the whole family. Care & Grace go above and beyond in their service and even spent hours of extra time looking after my father after we lost my dear mom in December – because they were worried about him being so sad. Honestly worth their weight in gold! I live in the South West so knowing they are with my dad finally gave me the confidence to do things with my family without sitting with my phone by my side as I have had to with other agencies. They have simply become family. “Thank you” Care & Grace.

Unfortunately, this provider started well, so it’s a shame to leave a negative review. They didn’t promote independence as much as they could have, with my father-in-law losing some skills, as he was spoon-fed and could feed himself. The council let us down by not paying the finances as they should have, leaving us unable to pay for the care. We managed to get the social worker to sort the finances out but we were left with no choice and they called time on the package, leaving myself and my partner having to complete the care Saturday as we couldn’t get anything in place. We now have emergency care in place as this provider refused to continue until we had the right support. No care or grace about the situation.