Friendly Homecare
At Friendly Homecare, we support individuals who are living with a range of conditions including arthritis, dementia, diabetes, impaired vision and other senses, poor mobility & Parkinson’s disease.
We always work with the individual to develop a plan of care that takes account of their privacy, dignity, personal needs and choice.
This enables us to support the individual in maintaining their independence for as long as possible or to regain it where possible.
To focus on service users. We aim to provide personal care and support in ways which have positive outcomes for service users and promote their active participation.
To ensure that we are fit for our purpose. We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our service users and their friends and relatives.
To work for the comprehensive welfare of our service users. We aim to provide for each service user a package of care that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximise each service user’s independence and to ensure as fully as possible the services user’s maximum participation in the community.
To meet assessed needs. Before we provide services, we ensure that a potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care the service provides meets the assessed needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
To provide quality services. We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.
To employ a quality workforce. We ensure that persons employed by Friendly Homecare have sector experience and relevant training as well as the willingness to undergo further training as required. Regular feedback would be sought to ensure that our workforce are delivering quality care in line with our high standards and expectations as well as supported to gain knowledge of best practise.
Shanta B
When my sisters and I decided we needed some extra help caring for my elderly father, we chose Friendly Homecare, mainly because they were local. We’re very glad we did. My father was 90 and had Alzheimer’s but was still living at home and wanted to continue doing so. In a short time, the team understood not only my father’s needs but also his character and developed a comprehensive and appropriate care plan.
They were always punctual and efficient and communicating with them was easy we found the app with reports of their visits particularly helpful. Most importantly they were genuinely caring and often went beyond what we had agreed to ensure that my father was well looked after. I wouldn’t hesitate to recommend them.
Liz G
Friendly Homecare has been supporting my uncle for just over a year during this time the manager and staff have provided flexible support tailored around what is important to my uncle. The manager encourages family involvement and always responds promptly to any questions. We feel very lucky to have found such a good quality service.
Andrew D
I am impressed by the caring attitude of each staff member, and by their exceptional competence and abilities. Many of them seem to be able to help in quite unexpected ways, one excelling in plumbing and other maintenance tasks, most able to help with telephone communications with outside bodies, and all going out of their way to be generally helpful.
The organisation is remarkably flexible, readily accommodating timetable changes. The manager takes a personal interest in the needs of the client and makes suggestions when he thinks that anything should be changed.
It is reassuring to know that my mother is looked after so well.