I cannot visit my sister very often as I live 150 miles away, but I phone her regularly. I cannot praise the staff enough when I call, as they are so friendly and kind, and they bring her to the phone every time. I can hear them speaking to her, explaining who I am and helping her to sit nearer to the phone. I know they must be busy, but it’s never any trouble to fetch her so that we can have a chat. Well done, all those on the first floor.

My mum is very happy since moving into Lightbrowne Hall. The management and staff are very friendly and helpful and obviously care a lot about the resident’s welfare. The rooms are excellent and the communal areas are very spacious and open. There is a good choice of food and activities. The pub and the tea room are regularly used. The home is always very clean. My mum has been in numerous homes over the last few years and I would highly recommend Lightbowne Hall to anyone with a loved with who needs full-time care.

Very caring staff, welcoming for visitors. Residents are always clean and content. If we have any issues they have been resolved immediately. No complaints about how the home is organised. Whatever time of the day we visit we have always found the staff interacting with my mother-in-law which is important to us as she suffers with dementia. We feel the care home meets her needs and ours!