It was a big upheaval for Mum and us. Moving from living at home with us into a care home was daunting. The move happened fast, as the first care home move was a disaster, but the management team enabled the move to Primrose Court at short notice and made it as easy as possible for us.
Mum has been a resident now for three months. There will always be teething problems as the team gets to know Mum and we get to know the team, but everyone had time to listen and acted on every query I raised. Everyone was just fab!
The team are kind and caring and have a sense of humour, even on days when they are very busy. They always ensure the resident’s dignity and confidentiality. Mum loves the food… it almost matches what we cook for her at home!
I am very comfortable with Mum’s care, and I can rest leaving her, knowing she is in safe hands with a team doing the very best they can taking care of her.