Robin Home Care
The cornerstone of our service focuses on listening to and understanding your individual needs to enable you to live a full life in your own home. We think about personal care and support in a different way. Our starting point is to fully appreciate each person as an individual with strengths, preferences and aspirations putting them at the centre of the process.
This allows us to identify your needs and choices and how you want to be supported. We believe that details matter in any home care service which is why we emphasise that this is your life, your choice, your care. We also ensure that we work with your family and carers as well as health and social care professionals to develop your Support Plan.
Our aim is to give you more choice and control over how your care is delivered.
OUR MISSION
Exceed expectations, with transparency, teamwork
and compassion
We have been operating as an Ealing Home Care Service Provider since 2014 and are proud to be amongst the few care providers in England to have been awarded an ‘Outstanding’ rating by the Care Quality Commission.
Robin Home Care is an independent home care service provider in Ealing, family owned and managed by husband and wife team Daniela and Ivan Coutinho. Daniela and Ivan believe their approach to care allows each of their clients to specify exactly how they want their care structured and delivered to suit their needs.
Richard K
Our mother was diagnosed with dementia in 2018. We did not know what we needed other than support for our mother and a lending hand for her husband – her main carer.
Our family researched carers online through the homecare website – we entered into a contract for daily/weekly care with Robin Home Care. It lasted nearly five years.
The management of Robin Home Care was fantastic from day one. They provided multiple home visits to educate all of us, interviewed our mother and her husband to determine a perfect set of carers. With my sister and I living abroad, we needed to be certain that the right care was provided and that we could monitor care (Robin Home Care portal was easy to use).
They provided mental support for us all and went above and beyond to make sure our parents had the best care at home – that’s what our mother and her husband ultimately wanted.
We heartily recommend Robin Home Care and their team. Thank you.
Patrick R
As a first-time user of a home care service, I was apprehensive as to what to expect and the type of service I would receive during the recovery from my operation. But I had nothing to worry about as Robin Home Care were professional, attentive, and caring from day one. Everything was tailored to my needs and my two carers could not do enough for me and were so friendly, caring and kind and I can not thank them enough. Also, the leadership team were also marvellous and attentive to any changes to my care that were needed. A brilliant organisation that I would have no hesitation in using again or recommending to others.