SureCare
SureCare North Leeds & Harrogate is a franchise of SureCare Community Services Limited owned and operated by SureCare North Leeds Limited.
At SureCare North Leeds & Harrogate, we take a very personal, caring and sensitive approach to providing high quality home care services. As part of the nationwide SureCare family, our extensive range of services in home care allow us to bring compassionate and dedicated support to people from all walks of life in our area.
The owners Karun and Manjinder work closely with the Registered Care Manager to ensure we provide a full and comprehensive service to our customers every time. You can find out more about our team on our Leadership page.
Location
CQC Rating
Good
Date of last CQC review
24/04/2019
Link to CQC
Minimum age of care
18+
Funding type
Self funding
Contact Information
Phone
Website
Post Code
LS7 2BB
A B
I initially completed an online form to enquire about care for my father, as the hospital were having difficulty in arranging a discharge plus my father was getting increasingly distressed. The next morning I had a phone call from the Care coordinator who was compassionate, organized and very knowledgeable about the care that we needed. It was the Friday of a bank holiday and initially, we didn’t think the care could be organized until after the weekend but after communicating with the hospital and the care coordinator came and did a thorough assessment. My father was home at 15.30 the same day.
My father’s care from the team was wonderful and highly professional. They took care of my father’s drugs, recognising when there had been an error and sorted it. My father really enjoyed the company of all the carers for the 6 weeks he agreed to them. They beautifully filled the stopgap in supportive care after discharge. They also supported me. I highly recommend this company.
Amrit R
An amazing, thoughtful team, so very caring and helpful. Always communicate, and I’m always kept well informed.
So polite and very thorough and detailed in their work with passion and care.
My mother’s life has changed for the better, and massive improvement because of this team and what they do.
Thank you so much.
Anna F
The staff at SureCare are very understanding of my mother’s needs and of her anxieties when they arise. The carers are compassionate and caring and demonstrate encouragement at times when there can be challenges. This has been achieved because the team have taken the time to listen to concerns, and together we have been able to overcome obstacles, all the while respecting Mum’s feelings. They constantly reassure Mum that her dignity is respected. Communication is excellent and prompt. I would have no hesitation in recommending SureCare. Professional with a capital ‘P’.
Steve D
I am 74-years-old with some mobility issues.
SureCare stepped in at very short notice to assist with post-operative care.
The manager went out of her way to accommodate my needs. She also spent time assessing my home situation and arranging my care with her most suitable care assistants. She introduced her staff personally.
One staff member attended to me for most of the time and continuity was established. Another carer assisted when my main carer was unavailable.
Both ladies were delightful and helpful. They were happy to undertake any and all tasks that I requested, and they performed them with vigour and thoroughness.
I would certainly recommend their services.