I initially completed an online form to enquire about care for my father, as the hospital were having difficulty in arranging a discharge plus my father was getting increasingly distressed. The next morning I had a phone call from the Care coordinator who was compassionate, organized and very knowledgeable about the care that we needed. It was the Friday of a bank holiday and initially, we didn’t think the care could be organized until after the weekend but after communicating with the hospital and the care coordinator came and did a thorough assessment. My father was home at 15.30 the same day.
My father’s care from the team was wonderful and highly professional. They took care of my father’s drugs, recognising when there had been an error and sorted it. My father really enjoyed the company of all the carers for the 6 weeks he agreed to them. They beautifully filled the stopgap in supportive care after discharge. They also supported me. I highly recommend this company.

The staff at SureCare are very understanding of my mother’s needs and of her anxieties when they arise. The carers are compassionate and caring and demonstrate encouragement at times when there can be challenges. This has been achieved because the team have taken the time to listen to concerns, and together we have been able to overcome obstacles, all the while respecting Mum’s feelings. They constantly reassure Mum that her dignity is respected. Communication is excellent and prompt. I would have no hesitation in recommending SureCare. Professional with a capital ‘P’.