Waterside House is a wonderful place. I am always very impressed by the loving care, not just between carers and residents but also between residents and residents and carers and carers. The carers do as much as they possibly can to accommodate the wishes of the residents, their family and their friends. You are always made to feel welcome, whether you have gone to visit or are speaking on the phone. The way they have dealt with the pandemic has been heroic, remaining cheerful and friendly throughout.

All of the staff are extremely caring and all work extremely hard. Nothing is ever too much trouble and I am always made to feel welcome. My mum is very well looked after, in a clean homely environment, it’s like a home from home. The care is always very dignified. The knowledge, from all staff, of dementia, is very apparent whilst my mum is cared for. A huge well done to each and every member of staff, you do an amazing job.

Everyone at Waterside is cheerful and helpful both in person and on the phone. Each individual member of staff has developed a happy and jovial relationship with Dad. Despite his dementia, Dad always has a smile for all of them. This gives us, his family, great peace of mind. We know he is happy and well looked after there.