My mom has been at Waterside for three months. The management and office staff are so supportive of us as a family at an upsetting time. The care staff are wonderful to my mom they genuinely like her and do all they can to make sure her needs are met physically and emotionally. Even the housekeeping staff are lovely towards mom and keep her room so clean. The food is home-cooked and tasty. There is a happy, warm atmosphere there. Lastly, the entertainment and activities are stimulating and the Chaplain’s services are uplifting for us all.

The care received by my dad at Waterside House was second to none. All staff members genuinely seemed to take great pride in their jobs and this was reflected in how kind and compassionate they are towards all of the residents. As someone whose father has dementia, you often worry that other people do not understand the nuance of the disease and how this can manifest itself in agitation and discontent. At Waterside House, the carers are experts in dementia care. We cannot thank them enough for taking such fantastic care of Dad while he was in respite there. We really would recommend Waterside House to anyone who needs it.

I can only say the help and support my mother has received has been excellent. We as a family have also had all problems sorted out by the care staff.